Delivery terms and times

Information about the Diamond of Light

An exceptional creation, the Diamond of Light benefits from dedicated packaging and shipping to ensure optimal protection throughout transit. As a result, it cannot generally be shipped together with other items from the catalogue.

Orders are limited to 2 pieces for delivery within mainland France and 1 piece for deliveries outside mainland France.

Shipping rates for the Diamond of Light are specifically designed to reflect the exceptional nature of this product. For deliveries outside the European Union that are subject to import duties and customs fees, the displayed shipping price includes all associated costs: transportation, customs duties and import charges. No additional customs or import fees will be charged upon delivery.

OUR DELIVERY OPTIONS

All orders are pepared and handed over to the carrier within 1 to 2 business days after validation.

*business days

ORDER TRACKING

Once your order has been shipped, you will receive:

• Email updates on the status of your order
• A tracking number so you can follow your parcel in real time from the moment it’s handed over to the carrier

You can also check the status of your order :

• From your customer account, under the section My Orders.
• If you placed an order as a guest, please use this dedicated form.

ADDITIONAL DELAYS AND EXTRA CHARGES

Despite our best efforts, unforeseen circumstances may occasionally extend delivery times:

• Social movements or strikes
• Unavailability of or damaged product
• Carrier delivery delays
• Customs processing delays for international shipments

Customs duties are covered by the Eiffel Tower Official Online Store.